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Student IT FAQs
Current information and guidance on student IT services.
IT Account/Login
- I can't find my registration email. What should I do?
- My password isn't working. What should I do?
- There is no password showing in the registration email sent to me. What should I do?
- I'm having problems registering for Multi-Factor Authentication (MFA). What should I do?
- I have lost my phone or it has been damaged since registering for MFA. What should I do?
- How can I change my email/campus password?
- I am a member of staff and have now also become a student – can I merge my two IT accounts?
- Does the University provide anywhere to save my files?
- What happens to my IT account if I leave the University?
Email Queries
Student Portal/Registration
- I have a question about my student fees – who can I contact?
- I’m having problems paying my fees – who can I contact?
- My personal details are incorrect in the Student Portal – who can I contact?
- There is no tutor/the incorrect tutor on my student record – who can I contact?
- I have a question about my course – who can I contact?
- I have a question about my accommodation – who can I contact?
Online Services
Get Connected - On and Off Campus
- How do I connect to the University's WiFi?
- How do I access my University email on my mobile phone/device?
- How do I access my files/software when off campus?
- I am living in University accommodation – can I connect my smart TV/game console and other devices to the network?
- Is there anywhere I can get in-person help with my personal laptop/mobile phone, etc?
Software
Canvas/Timetable/Modules
- I have registered with the University - why can't I log onto Canvas?
- How can I check which modules I am booked on?
- I am booked on the incorrect modules - who do I contact?
- I'm booked on a module in Student Portal but it doesn't show in Canvas. What should I do?
- I have a question about the content of one of my modules - who can I contact?
- I'm not getting any notifications on Canvas - what should I do?
- I have a question about Reading Lists. What should I do?
- My timetable hasn't updated - what can I do?