FAQs for Parents

Useful information for parents of Newcastle University students during the Covid-19 pandemic.

• I am worried about my child and it is outside of the normal working day, who can I contact?
• My child is self-isolating and needs medication, what should they do?
• What mental health/welfare support is there for those students self-isolating?
• My child is self-isolating and has run out of food, what should they do?
• What are you doing to support students who are self-isolating?
• My child lives in University-managed accommodation. What happens if there is a positive case of Covid-19 in the halls?
• Can I pick my child up if they test positive and have to self-isolate?
• Is there a GP or medical centre on campus?
• What steps will the University take if there is an outbreak of Covid-19 in University accommodation?
• What is the University doing to support students who are feeling isolated?
• How can I ensure my child is safe at University?
• Why is it not mandatory for students to download the Test and Trace phone app?