Student Enquiries

Back to home

Student Enquiries

Accommodation

Accommodation

Student accommodation FAQs including how to apply and support in University accommodation during the coronavirus pandemic.

Applications, Room Allocation, Payments and Contracts

Will I still be charged accommodation fees for the weeks that I am not in Newcastle during the lockdown?

When will receive my offer of accommodation for Semester 2?

I have insufficient funds for the Direct Debit due to be collected from my bank on 1 January, what can I do?

Can I delay moving into my University-owned accommodation?

I can no longer travel to the UK due to restrictions placed on travel in my home country, can I change my University accommodation contract start date?

My flight has been delayed, will I be charged for my University accommodation from the date I arrive or the start date in my contract?

I have accepted a University accommodation contract and now wish to defer my arrival to campus date to semester 2. Will I be charged?

When will I be able to apply for accommodation for Semester 2?

I am arriving in Semester 2, will I be guaranteed accommodation?

I have already signed a contract for accommodation and I have delayed my arrival, will I be able to keep my original room?

I have delayed my arrival to semester 2 however I have paid for my University accommodation, will I get a refund?

I am coming to Newcastle in Semester 2, when can I arrive?

I have delayed my arrival until Semester 2, what are my new charges and will my payment method remain active?

How do I pay for my accommodation?

Can I get an accommodation fee refund for the two weeks in December if I travel home? (University-managed and Managed partnership accommodation - allocated by Newcastle University)

Will I get my accommodation fees refunded in private accommodation during December if I travel home?

See more

Living in University Accommodation

How can I get my mail or parcels?

I want to transfer rooms as I am unhappy in my current accommodation, who can I contact?

Can I return to my University-managed accommodation before 25th January 2021?

Keeping your flat clean

What should I do if the fire alarm sounds?

What should I do if I am experiencing antisocial behaviour in my accommodation?

What will happen when I arrive at my accommodation?

What will life in University Accommodation look like this year?

I am in a Studio flat, how will I be able to socialise?

I have lost my keys/locked myself out/my key doesn't work for my University owned accommodation. What should I do?

How do I maintain social distancing in shared accommodation?

What do the National restrictions mean for my University accommodation?

What should I do if I live in a multi-occupancy household and one of the other occupants develops Covid-19 symptoms or tests positive for Covid-19?

What should I do if my flatmate develops symptoms of Covid-19?

See more

2019/20 Returns and Belongings

My accommodation contract has now ended and I left belongings in my room

I am living outside of the UK and wasn't able to collect my belongings from my accommodation, who should I contact?

I have left my accommodation and forgot to return my key, what should I do?

Private-sector Accommodation

How do I access support if I have concerns about my privately rented accommodation?