Student Enquiries

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Student Enquiries

Accommodation

Accommodation

Student accommodation FAQs including how to apply and support in University accommodation during the coronavirus pandemic.

Accommodation FAQs

Can I get an accommodation fee refund for the two weeks in December if I travelled home? (University-managed and Managed partnership accommodation - allocated by Newcastle University)

I do not plan to return to my accommodation, can I end my contract?

I am currently living in my accommodation, but I want to return home, can I end my contract?

I have submitted my notice to surrender my tenancy, how can I collect my belongings from University accommodation?

Rebates and Payments (University-Owned Accommodation)

I have not yet returned to my accommodation; will my rebate be extended?

I have returned to my accommodation but plan to leave for the Easter vacation, will I eligible for a rent rebate for the time that I am not here?

I live in University–owned accommodation, how do I apply for a rent rebate for the lockdown period?

I need to return to my University-owned accommodation, how should I inform you of my return?

I have submitted my ‘Return to Accommodation’ form however my circumstances have changed. What should I do?

I have remained/returned to my accommodation, how do I pay for my accommodation?

I have received a request for payment for my accommodation charges but my return date to campus is incorrect, what should I do?

I have remained/returned to my accommodation and I have received a request for payment. I am experiencing financial difficulties, what should I do?

I live in University – owned accommodation and I have paid my accommodation charges in full, when will I get my money back?

Should I cancel my direct debit for my accommodation payments?

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Rebates and Payments (Managed Partnership Accommodation Allocated by Accommodation Services)

I live in a managed partnership but was allocated by Accommodation Services, why do I have to pay my accommodation charges?

I was allocated by Accommodation Services into a managed partnership scheme with Abodus Student Living, how do I claim my rent rebate?

My tenancy agreement is with Abodus Student Living, but I was allocated by Accommodation Services, are Abodus going to offer me a rebate?

I was allocated by Accommodation Services into a managed partnership scheme with Downing Students, how do I claim my rent rebate?

I was allocated by Accommodation Services into a managed partnership scheme with Unite Students, how do I claim my rent rebate?

I returned to my accommodation with Unite Students before the end of lockdown, will I be eligible for a partial rent rebate?

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Students Arriving in the Second Semester

I am coming to Newcastle in Semester 2, when can I arrive?

I was due to arrive in the Second Semester, can I delay moving into my University-owned accommodation until the lockdown has ended?

I have delayed my arrival, what are my new charges and will my payment method remain active?

I have delayed my arrival, however I have paid for my University accommodation. Will I get a refund?

I have cancelled my accommodation booking as I am unsure if/when I am going to arrive. If I do intend to come to Newcastle and re-book, will I be allocated back to my original room?

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Living in University Accommodation

I am a Catered Student at Castle Leazes can I still use the Dining Room?

I want to transfer rooms as I am unhappy in my current accommodation, who can I contact?

I have surrendered my tenancy and have no belongings to collect, how can I return my key?

When and where must I wear a face mask/covering in my accommodation?

What is a support bubble and can I form one?

What happens if I breach Government Covid-19 restrictions in my University accommodation?

Can I smoke or vape in my accommodation?

How do I report a fault or maintenance issue In University accommodation?

How can I get my mail or parcels?

Keeping your flat clean

What should I do if the fire alarm sounds?

What should I do if I am experiencing antisocial behaviour in my accommodation?

What will happen when I arrive at my accommodation?

I have lost my keys/locked myself out/my key doesn't work for my University owned accommodation. What should I do?

How do I maintain social distancing in shared accommodation?

What should I do if I live in a multi-occupancy household and one of the other occupants develops Covid-19 symptoms or tests positive for Covid-19?

What should I do if my flatmate develops symptoms of Covid-19?

I have left my accommodation and forgot to return my key, what should I do?

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Private-sector Accommodation

How do I access support if I have concerns about my privately rented accommodation?

I live in private accommodation; will I receive rent rebate for the lockdown period?