Student IT FAQs

Current information and guidance on student IT services.

• How do I access the Windows Virtual Desktop (WVD)?
• How can I access cluster PC software and University files?
• How do I download Office365 for home use?
• How do I connect to WiFi on campus?
• What software can I download for free?
• How do I submit assignments?
• I have received an email and I'm not sure if it is from the University or not, what should I do to check?
• Who do I contact when I have issues with Canvas?
• How do I contact my School Office?
• How do I connect my PlayStation in halls?
• What are my login details for Canvas?
• How do I access my timetable?
• How do I upload my photo to the Newcastle University App?
• How do I log on to the Newcastle University App?
• For how long will I have access to my account after I leave?
• My display name is incorrect. How do I get it corrected?
• Can I change my email address?
• How do I access my university email on my mobile?
• Help, I can’t log in!
• What is my S3P password?
• How do I change my password?
• What are my login details?