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Student Enquiries

Student IT FAQs

Student IT FAQs

Current information and guidance on student IT services.

IT Account/Login

My password isn't working. What should I do?

There is no password showing in the registration email sent to me. What should I do?

I'm having problems registering for Multi-Factor Authentication (MFA). What should I do?

I have lost my phone or it has been damaged since registering for MFA. What should I do?

How can I change my email/campus password?

I am a member of staff and have now also become a student – can I merge my two IT accounts?

Does the University provide anywhere to save my files?

What happens to my IT account if I leave the University?

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Email Queries

Why do I need a University email address?

Can I change my University email address?

My email display name is wrong - how can this be corrected?

My email display name doesn’t show that I am an undergraduate/postgraduate student. What should I do?

Student Portal/Registration

I have a question about my student fees - who can I contact?

I’m having problems paying my fees – who can I contact?

My personal details are incorrect in the Student Portal - who can I contact?

There is no tutor/the incorrect tutor on my student record – who can I contact?

I have a question about my course – who can I contact?

I have a question about my accommodation – who can I contact?

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Online Services

I can't log onto the University app. What should I do?

I can't log onto a website via the Login Gateway. What should I do?

How do I access Microsoft Teams?

How do I access Zoom?

How do I access eJournals and databases?

Why can't I log onto NUSU's site?

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Get Connected - On and Off Campus

How do I connect to the University's WiFi?

How do I access my University email on my mobile phone/device?

How do I access my files/software when off campus?

I am living in University accommodation – can I connect my smart TV/game console and other devices to the network?

Is there anywhere I can get in-person help with my personal laptop/mobile phone, etc?

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Software

How do I download Office 365?

Can I get any free software?

Does the University provide antivirus software?

Are there any computers I can use on campus?

Canvas/Timetable/Modules

I have registered with the University - why can't I log onto Canvas?

How can I check which modules I am booked on?

I am booked on the incorrect modules - who do I contact?

I'm booked on a module in Student Portal but it doesn't show in Canvas. What should I do?

I have a question about the content of one of my modules - who can I contact?

I'm not getting any notifications on Canvas - what should I do?

I have a question about Reading Lists. What should I do?

My timetable hasn't updated - what can I do?

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Smartcard

Do I need a Smartcard?

What should I do if I have an issue with the photo on my Smartcard?

How do I get access to buildings/rooms?

What happens if I lose my Smartcard?

Further Questions

How do I request IT help or report issues?

Who do I contact if none of the questions above relate to my enquiry?