I have paid my tuition fees, but the payment isn’t showing on the Student Portal. What should I do?

A tuition fee payment made outside of the Student Portal, once received by the University, can take up to two working days to be allocated to the correct student account. 

If you think that a payment should have arrived at the University but payment has not been allocated to your record, email details of the payment to cash@ncl.ac.uk. This email should include the: 

• exact payment amount 

• date the payment was made 

• any reference that was quoted on the payment 

• any documentation received when the payment was initiated 

• your student number 

Once the payment has been identified then the tuition fee balance on the Student Portal will be updated. 

Last reviewed: 02.08.2024