I have paid my tuition fees, but the payment isn’t showing on S3P. What should I do?

A tuition fee payment made outside of S3P, once received by the University, can take up to two working days to be allocated to the correct student account.

If you think that a payment should have arrived at the University but payment has not been allocated to your record, email details of the payment to cash@ncl.ac.uk. This email should include the:

• exact payment amount
• date the payment was made
• any reference that was quoted on the payment
• any documentation received when the payment was initiated
• your student number

Once the payment has been identified then the tuition fee balance on S3P will be updated.

Last reviewed: 31.07.2023