Where can I collect my safety pack?

Information on where and when you can collect your University Covid-19 safety pack.

If you are a new student, you can collect your safety pack when you collect your University Smartcard. Information and guidance on where to collect your University Smartcard is available online

If you are a returning student, the arrangements for collecting your safety pack differ depending on your Faculty and School. Please see a list organised by School on where you can go to collect your safety pack. 

For any returning students unable to collect their safety pack from the stretch tent by 16th October, you will be able to collect your pack from Student Services, Level 2, King’s Gate from Monday 19th October onwards.

Important notice:

If you are self-isolating and have been unable to collect your safety pack, you should let us know as soon as possible if you are having to self-isolate by completing this online form.


If you have an urgent need that cannot wait until the next working day (Monday-Friday) – call us:

  • Between 10am and 4pm (Monday - Friday) and 11am - 2pm (Saturday and Sunday) call the COVID Enquiry Line on 0191 222 5101

Outside of these hours call Security on 0191 208 6817 (available 24/7)