How do I collect my Smart Cards if I'm self-isolating or not in present at Newcastle?

Information for new students.

A smart card is mainly required by those attending events at Newcastle and if you have not chosen to be at Newcastle you can use your digital smartcard on the Student App as proof of your registration at Newcastle University.  For those students who are self-isolating and miss their scheduled smart card collection event, once your self-isolation period has finished, you can call into the Boiler House, Student Forum, Newcastle Campus between 9:30 am-4:30 pm. any day up to Saturday 11th October and a smart card will be printed for you. After that smart cards can be requested at the Student Help Desk, Level 2 King's Gate building.  Please remember to bring your phone showing your digital smartcard with you as proof of registration.


Important notice:

You should let us know as soon as possible if you are having to self-isolate by completing this online form.

If you have an urgent need that cannot wait until the next working day (Monday-Friday) – call us:

  • Between 10am and 4pm (Monday - Friday) and 11am - 2pm (Saturday and Sunday) call the COVID Enquiry Line on 0191 222 5101

Outside of these hours call Security on 0191 208 6817 (available 24/7)