My Co-op voucher has expired, what should I do?

We are aware of a number of vouchers that are registering as expired as the time of issuing.

If your voucher has expired, please email a screenshot as proof to Once verified, we will work to issue you with a working voucher as soon as we are able. Please remember that the Covid Enquiry Line is closed over the weekends.

Your screenshot must clearly show that the voucher is EXPIRED otherwise we will not be able to process. If it doesn’t say expired, then there is another issue with the voucher.


If you have an urgent need that cannot wait until the next working day (Monday-Friday) – call us:

  • Between 10am and 4pm (Monday - Friday) call the COVID Enquiry Line on 0191 222 5101

Outside of these hours call Security on 0191 208 6817 (available 24/7)