I am self-isolating in private accommodation, how can I access support such as shopping deliveries etc.?

Support for you when you are self-isolating because you have or might have coronavirus (COVID-19).

If you need to self-isolate, your University is committed to supporting you. To access support, you will first need to advise us that you are self-isolating through the following form. From here, we will find out how best we can support you, and to find out who you are living with as they will also need to self-isolate.

If you are self-isolating or in quarantine, you should not leave your flat/studio. You should contact your private accommodation provider for advice on how deliveries are being managed to flats/studios where students are self-isolating. 

Food Supplies

There are a range of places to order an online food delivery for your self-isolation period including:

Contact the reception of your private accommodation to see what arrangements they have in place for food deliveries.


If you take regular medication, we advise you to register with NHS Responders as soon as you begin your self-isolation. They will arrange for a volunteer to collect your medication from a pharmacy and deliver it to your accommodation. Contact your accommodation provider to ask how deliveries are being managed. 

If you require urgent help out of hours please call Security on 0191 208 6817 (available 24/7).


Make sure you fill in the form and we will give you a call to check on you. After the initial call, we can provide you with support from a staff or student buddy who will arrange to call and check on you regularly.

You can access 24-hour mental health support through TalkCampus, a free app that allows you to talk about how you’re feeling with other students from across the world.

We also have a package of fun activities you can get involved in from the comfort of your home! See what events we have on offer here.

Academic Help

We have heaps of books and resources available online, however if you require a book from the library, you can use our Click and Deliver system.


Report : tell us that you are self-isolating through the Covid-19 reporting form, so that we can support you.

Urgent help: If you have an urgent need that cannot wait until the next working day you should call Security on 0191 208 6817 (available 24/7).

Covid support: If you have a Covid-19 related enquiry, you can contact us by email covidsupport@ncl.ac.uk or the Covid Enquiry Line on 0191 222 5101 

Covid Enquiry Line operating hours:

  • 9am - 5pm - Mondays, Tuesdays, Thursdays & Fridays
  • 10am - 5pm - Wednesdays


Last updated: 22.03.2021