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FAQs for Parents
How do I report a fault or maintenance issue in University accommodation?
Guidance for reporting faults or maintenance issues in University accommodation.
You should report any faults or damage as soon as possible. You can do this by:
- Submitting a repair request form for your residence:
Bowsden Court
Castle Leazes
Grand Hotel
Kensington and Park Terraces
Marris House
Park View
Windsor Terrace Area (including Jesmond Road)
- Emailing your reception
- Calling into your reception during opening hours
- Contacting Security on 0191 208 6817 or via the help points located at each residence out of hours
Response Times
We will aim to deal with your repair as quickly as possible. We prioritise repairs to ensure that the most urgent are dealt with first. Find out more about reporting a fault.
Last reviewed: 22.08.2023